Information Technology Service Management (ITSM) is a methodology for managing IT systems and their services and the manner in which they interact with their users. Applicable to all organizations and businesses, and across all industries, ITSM provides frameworks for structuring all IT related activities providing greater business value.
Milan offers ITPreneurs' ITIL courses in both classroom and e-learning formats.
ITIL
Information Technology Infrastructure Library (ITIL) is a set of globally recognized best practices tailored to any IT organization. ITIL provides comprehensive approach to Service Management by adapting appropriate Service Lifecycle practices to IT service design and delivery. The best practices are concentrated around all stakeholders of an organization, including people, products and processes.
The ITIL Best Practice and associated certification scheme is currently offered in two versions – ITIL v2 and v3. These two versions are only available in a limited transition period, as ITIL v3 is planned to completely replace v2 over time.
ITPreneurs is at the forefront of ITIL® Version 3 courseware and training. Their content subject matter experts bring over a century of experience to the development of training material, and our instructional design approach is second-to-none in terms of elevating the student learning experience.
To achieve ITIL Expert certification, candidates must earn 22 credits, 2 of which can be gained at the Foundation level. Bridging course between v2 and v3 are also available.
There are three levels within the new scheme:
To register for an ITIL course or to arrange corporate training, please call or write to us on training@milansolutions.com
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